Document 05
Shipping Policy
Last updated: September 7, 2026
Items are produced to order, so total delivery time is production time plus transit time.
Order Processing
Orders are reviewed and sent to production within 1–2 business days of payment.
Production Time
Typical production time is 2–7 business days, depending on the item and order volume.
Estimated Delivery
Domestic delivery is typically 3–8 business days after production. International delivery is typically 10–20 business days after production.
Estimated delivery dates are estimates and may vary based on production, carrier delays, destination, weather, customs, and other circumstances outside our control.
Shipping Rates
Shipping rates are calculated at checkout based on destination and the items in your order, and are shown before you pay.
Tracking
Where tracking is available, a tracking link is emailed once your order ships. Tracking can take a short while to update after the label is created.
International Orders
We may ship internationally where our fulfilment partners support the destination. Availability and transit times vary by country.
Customs and Duties
Import duties, taxes and customs fees may apply and are the responsibility of the recipient. Customs processing can add delays we cannot control.
Incorrect Addresses
Please check your address at checkout. Orders returned due to an incorrect or incomplete address may require a reshipping fee.
Lost Packages
If a package appears lost, contact us with your order number so we can open an enquiry with the carrier and fulfilment provider.
Delayed Shipments
Production and carrier delays happen, particularly during peak periods. We will keep you updated if we learn of a delay affecting your order.
Contact
Use the contact form to reach our support team.
