Refund & Return Policy

If your product arrives damaged, defective, or materially different from what you ordered, contact us with your order number and photographs of the issue. Please get in touch within 30 days of delivery so we can review it with our fulfilment provider.

Printing errors such as a misaligned, faded or incorrect print are reviewed case by case with photographs. Where confirmed, we will arrange a replacement or refund.

If you receive the wrong item, size or colour compared with your order confirmation, contact us with your order number and a photo of the item and its label.

If tracking shows no movement or a package is not delivered, contact us. We will open an enquiry with the carrier and fulfilment provider. Carrier investigation timelines are outside our control.

Orders returned because of an incomplete or incorrect delivery address can usually be reshipped, and reshipping costs may apply. Please check your address carefully at checkout.

Made-to-order items ordered in the wrong size are not automatically returnable. Review the size guidance before ordering. We may be able to help at our discretion.

Because items are produced individually after you order, we generally cannot accept returns for change of mind. Where local consumer law grants you a cancellation or return right, that right applies.

Approved refunds are issued to the original payment method. Funds typically appear within 10 business days of approval, depending on your bank or payment provider.

Include your order number, a description of the problem and clear photographs.

Use the contact form to reach our support team.